Pallavi Mobile Library

Read Without Limits. Delivered Right to Your Doorstep.

Effective Date: July 20, 2026

Welcome to Pallavi Mobile Library.

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how Pallavi Mobile Library collects, uses, stores, protects, and manages your personal information when you:

• Visit our official website: https://palavimobilelibrary.org/
• Use our mobile application.
• Access our application portal: https://app.palavimobilelibrary.org/
• Register for or use our library services.
• Contact us for support or other services.

By accessing or using our website, mobile application, application portal, or library services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. About Pallavi Mobile Library

Pallavi Mobile Library is dedicated to promoting reading, education, and lifelong learning by making books accessible to everyone through convenient doorstep delivery.

This initiative operates on a grant-in-aid basis through the Raja Rammohun Roy Library Foundation, Kolkata, under a joint programme of the Ministry of Education, Government of India, and the Ministry of Culture, Government of India.

Our mission is to encourage reading habits among children, students, professionals, senior citizens, and communities by providing quality books directly to readers.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our official website: https://palavimobilelibrary.org/
• Our mobile application.
• Our application portal: https://app.palavimobilelibrary.org/
• Library membership and account services.
• Book borrowing, reservation, return, and delivery services.
• Customer support and communication channels.
• Other services provided by Pallavi Mobile Library.

This policy does not apply to third-party websites, applications, payment providers, delivery services, or other external services that may be linked from our website or application. Those services are governed by their own privacy policies.

3. Information We Collect

We collect only information that is reasonably necessary to provide and improve our library services.

3.1 Personal Information

Depending on the services you use, we may collect:

• Full Name
• Mobile Number
• Email Address
• Residential Address
• City
• State
• PIN Code
• Date of Birth, where applicable
• Membership Details
• Membership Number
• Account Information
• Identity verification information or documents, only when required

3.2 Library and Account Information

When you use our library services, we may collect information related to your membership and library activity, including:

• Membership number
• Books borrowed
• Book return history
• Book reservations
• Book requests
• Reading preferences
• Wishlist information
• Favorite books
• Subscription or membership details
• Due dates and return information
• Delivery information
• Account status

This information helps us manage your library account and provide relevant services.

3.3 Communication Information

If you contact us, we may collect information that you voluntarily provide, including:

• Name
• Email address
• Mobile number
• Subject of your request
• Message or support request
• Information provided during customer support communication

We use this information only to respond to your request and provide appropriate assistance.

3.4 Device and Technical Information

When you access our website or mobile application, certain technical information may be collected automatically, depending on your device, browser, operating system, and configuration.

This may include:

• Device type
• Operating system
• Browser information
• Application version
• IP address
• General usage information
• Error information
• Crash reports
• Technical logs
• Device identifiers, where technically necessary

This information is primarily used to maintain security, troubleshoot problems, improve performance, and provide a reliable user experience.

4. How We Use Your Information

We use your information only for legitimate purposes related to Pallavi Mobile Library services.

We may use your information to:

• Create and manage your library membership.
• Create and maintain your user account.
• Provide access to library services.
• Process book reservations and requests.
• Manage book borrowing and returns.
• Arrange doorstep book delivery.
• Provide delivery updates.
• Send book due-date reminders.
• Send important account notifications.
• Maintain library records.
• Respond to customer support requests.
• Verify account information when required.
• Prevent fraud and unauthorized access.
• Improve our website and mobile application.
• Troubleshoot technical problems.
• Improve our library services and user experience.
• Maintain system security.
• Comply with applicable laws and legal obligations.

We do not use your personal information for purposes unrelated to the services described in this Privacy Policy without appropriate notice or consent where required by applicable law.

5. Account Registration and Login

To use certain library services, you may be required to create an account.

During registration, we may collect information such as your name, mobile number, email address, address, and other information required for membership.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

We recommend that you:

• Use a strong password.
• Do not share your password with others.
• Log out when using a shared device.
• Contact us if you suspect unauthorized account activity.

6. Account Deletion

You may request deletion of your Pallavi Mobile Library account and associated personal information.

Where the application provides an Account Deletion option, you may submit your request directly through your account.

You may also contact us using the email address provided in the Contact Us section to request account deletion.

When we receive an account deletion request, we may verify the request before processing it.

Some information may need to be retained for a limited period where required by law, for legitimate legal purposes, to resolve disputes, prevent fraud, maintain transaction records, or fulfill regulatory requirements.

After the applicable retention period, information that is no longer required will be securely deleted or anonymized where reasonably possible.

7. Your Privacy Is Our Priority

Your privacy is important to us.

Pallavi Mobile Library is committed to handling personal information responsibly and ethically. We aim to collect only the information reasonably necessary to provide our services and improve your experience.

We take reasonable measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

Your trust is the foundation of our relationship, and we continuously work to improve the security and privacy of our services.

8. We Do Not Sell Your Personal Information

We respect your privacy.

Pallavi Mobile Library does not sell or rent your personal information to third parties.

We do not provide personal information to advertisers for their own marketing purposes.

We may use or share information where necessary to:

• Provide our services.
• Process transactions.
• Deliver books.
• Provide technical infrastructure.
• Respond to support requests.
• Protect our services and users.
• Comply with legal obligations.

9. Information Sharing

We may share limited personal information only when reasonably necessary to provide our services or fulfill legal obligations.

Information may be shared with:

Authorized Staff

Authorized Pallavi Mobile Library staff may access information required to manage memberships, books, deliveries, support requests, and other library services.

Delivery Partners

When books are delivered to your address, relevant information such as your name, mobile number, and delivery address may be provided to the delivery service provider where necessary to complete the delivery.

Payment Service Providers

Where paid services are available, payment-related information may be processed by third-party payment gateway providers.

Technology and Hosting Providers

We may use trusted technology providers for hosting, infrastructure, security, backups, email delivery, SMS services, and other technical requirements.

Government or Legal Authorities

We may disclose information when required by applicable law, court order, government request, legal process, or other lawful requirement.

We expect service providers who process information on our behalf to maintain appropriate confidentiality and security.

10. Payment Information

Where Pallavi Mobile Library provides paid memberships, subscriptions, or other paid services, payments may be processed through trusted third-party payment gateway providers.

For security reasons, Pallavi Mobile Library does not intentionally store sensitive payment credentials such as:

• Credit card CVV
• Debit card CVV
• UPI PIN
• Internet banking passwords
• Banking passwords
• Payment authentication credentials

Payment information is processed according to the security and privacy practices of the applicable payment service provider.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember preferences.
• Maintain login sessions.
• Improve website functionality.
• Understand website usage.
• Improve performance.
• Detect technical problems.
• Maintain security.

You can manage or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality or availability of some website features.

12. Mobile Application and App Portal

Pallavi Mobile Library provides access to its services through its mobile application and application portal.

Official Website

https://palavimobilelibrary.org/

Mobile Application / App Portal

https://app.palavimobilelibrary.org/

The application portal may be used by our mobile application to provide library-related services, account functionality, book information, membership services, and other features.

The same privacy principles described in this Privacy Policy apply to information collected through the application portal and mobile application.

13. Mobile App Permissions

Depending on the features available in the application and your device configuration, the application may request certain permissions.

Permissions are requested only when required for a specific feature.

Camera

If enabled, camera access may be used for features such as:

• Scanning membership QR codes.
• Scanning relevant library codes.
• Uploading an optional profile photograph.
• Other library-related functions requiring camera access.

The camera is not intended to be accessed continuously or without user action.

Storage / Files

If required, file or storage access may be used to:

• Upload documents.
• Upload profile information.
• Download receipts.
• Save documents or other library-related files.

Location

If location functionality is introduced or enabled, location access may be used for features such as:

• Improving delivery services.
• Providing location-related services.
• Supporting delivery-related functionality.

Location access is not required unless a feature specifically needs it.

You can manage application permissions through your device settings.

14. Data Security

We implement reasonable technical and organizational security measures designed to protect personal information.

These measures may include:

• HTTPS encryption.
• Secure authentication.
• Password protection.
• Role-based access controls.
• Server security measures.
• Security monitoring.
• Regular software updates.
• Secure hosting infrastructure.
• Backup procedures.
• Disaster recovery measures.
• Access restrictions for authorized personnel.

Although we take reasonable steps to protect your information, no internet-based service can guarantee absolute security.

If you believe your account or personal information has been compromised, please contact us promptly.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained to:

• Maintain your library membership.
• Manage your account.
• Maintain borrowing and return records.
• Process reservations and deliveries.
• Provide customer support.
• Resolve disputes.
• Prevent fraud and misuse.
• Maintain financial or transaction records where applicable.
• Comply with legal and regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

16. Your Privacy Rights

Subject to applicable laws and reasonable verification requirements, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Update your account information.
• Request deletion of your account.
• Request deletion of personal information where legally permissible.
• Withdraw consent for optional communications.
• Ask questions about how your information is used.
• Raise privacy-related concerns or complaints.

To exercise these rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

17. Children’s Privacy

Pallavi Mobile Library welcomes readers of different age groups.

Where our services are used by children or minors, parents or legal guardians should provide appropriate supervision and consent where required by applicable law.

We do not knowingly collect more personal information from children than is reasonably necessary to provide the relevant library services.

If a parent or guardian believes that a child has provided personal information inappropriately, they may contact us so that we can review the situation and take appropriate action.

18. Third-Party Services

Our website and application may use trusted third-party services to support our operations.

These services may include:

• Payment gateways
• Email service providers
• SMS providers
• Cloud hosting providers
• Security and infrastructure providers
• Analytics services
• Map or location services
• Delivery service providers

Third-party providers may process information according to their own privacy policies and terms.

We encourage users to review the privacy policies of third-party services when using their services.

19. External Links

Our website or application may contain links to third-party websites or services.

Pallavi Mobile Library is not responsible for the privacy practices, content, security, or policies of external websites.

We encourage users to review the privacy policy of any third-party website before providing personal information.

20. Data Transfers and Processing

Depending on the technology providers and services used by Pallavi Mobile Library, personal information may be processed or stored using service providers located in India or other jurisdictions.

Where applicable, we take reasonable steps to ensure that service providers maintain appropriate safeguards for personal information.

21. Legal Compliance

We may collect, use, retain, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal processes, government requirements, or lawful requests.

We may also process information where necessary to:

• Protect the rights and safety of our users.
• Protect the security of our services.
• Detect and prevent fraud or misuse.
• Enforce our terms and policies.
• Resolve disputes.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services.
• New application features.
• Changes in technology.
• Security improvements.
• Changes in applicable laws or regulations.
• Changes in our data practices.

Any updates will be published on our official website:

https://palavimobilelibrary.org/

Where applicable, the updated policy may also be made available through our mobile application and application portal:

https://app.palavimobilelibrary.org/

The Effective Date at the beginning of this Privacy Policy will be updated when significant changes are made.

We encourage users to review this Privacy Policy periodically.

23. Contact Us

If you have any questions, suggestions, complaints, or concerns regarding this Privacy Policy, your personal information, your account, or our services, please contact us.

Pallavi Mobile Library

📍 Office Address

Survey No. 346, Nagoba Chowk,
Barshi–Tuljapur Road,
Reg. No. 002907-MAH/012,
Rui Gaudgaon, Tal. Barshi,
Dist. Solapur, Maharashtra – 413406, India.

📧 Email

palavimobileliabrary@gmail.com

🌐 Official Website

https://palavimobilelibrary.org/

📱 Mobile Application / App Portal

https://app.palavimobilelibrary.org/

For account deletion requests, privacy concerns, correction requests, or questions about personal information, you may contact us at the email address above.

24. Our Commitment

At Pallavi Mobile Library, protecting your privacy is more than a legal responsibility—it is a commitment to our users.

We are committed to providing a secure, transparent, and trusted digital experience while bringing knowledge, learning, and the joy of reading directly to your doorstep.

We will continue to review and improve our privacy and security practices as our website, mobile application, and library services evolve.

Thank you for choosing Pallavi Mobile Library.

Read Without Limits. Delivered Right to Your Doorstep.