Refund and Cancellation Policy

At Palavi Mobile Library, we are committed to providing a transparent and fair refund and cancellation process. Please read this policy carefully before purchasing a membership or using our services.

1. Membership Cancellation

Members may request cancellation of their library membership at any time by contacting our support team.

Upon cancellation:

Your membership benefits and borrowing privileges will end.
Any active book requests may be cancelled if they have not yet been processed.
Membership fees already paid are non-refundable.
Any refundable security deposit will be processed as per the terms below.

2. Subscription Fees

All subscription or membership fees paid to Palavi Mobile Library are non-refundable once the membership has been activated.

No refunds will be issued for:

Change of mind after purchasing a membership.
Failure to use the membership during the subscription period.
Early cancellation of membership.
Expired membership plans.
Services already provided.

3. Refundable Security Deposit

A refundable Security Deposit may be collected during membership registration.

The security deposit will be refunded after cancellation of the membership, subject to the following conditions:

All borrowed books, magazines, or other library materials have been returned.
Books are returned in good condition, with no damage or missing pages.
There are no pending late return charges, penalties, or outstanding dues.
The cancellation request has been approved by Palavi Mobile Library.

If any books are lost, damaged, or any dues remain unpaid, the applicable amount will be deducted from the security deposit before the remaining balance is refunded.

Once verification is complete, the refundable security deposit will be processed within 7–15 business days to the original payment method or the bank account provided by the member.

4. Eligible Refunds

Refund requests may be considered only in the following situations:

Duplicate payment made by the customer.
Payment was successful, but the membership was not activated.
Incorrect amount charged due to a technical error.
Service could not be provided due to an error on the part of Palavi Mobile Library.

Approval of refund requests is solely at the discretion of Palavi Mobile Library.

5. Refund Request Timeline

Any refund request must be submitted within 3 days of the payment or transaction date.

Requests submitted after this period may not be eligible for a refund.

6. How to Request a Refund

To request a refund, please email us with the following details:

Full Name
Registered Mobile Number
Registered Email Address
Membership ID (if applicable)
Transaction ID or Payment Reference Number
Reason for the refund request
Supporting documents or payment screenshots (if applicable)

Email: palavimobileliabrary@gmail.com

Our support team may request additional information before processing your request.

7. Refund Processing Time

If your refund request is approved:

Refunds will be credited to the original payment method whenever possible.
If required, refunds may be transferred to the bank account provided by the member.
Processing typically takes 7–10 business days, depending on your bank or payment provider.

8. Non-Refundable Cases

Refunds will not be provided in the following situations:

Membership has already been activated and used.
Books have already been issued or delivered.
Membership is cancelled voluntarily before expiry.
User provided incorrect registration or payment information.
Membership has expired.
Violation of library rules or membership terms.

9. Cancellation by Palavi Mobile Library

Palavi Mobile Library reserves the right to suspend or cancel a membership if:

False or misleading information is provided.
Membership terms or library rules are violated.
Fraudulent or unauthorized activities are detected.
Any misuse of library services is identified.

In such cases, refunds will be provided only if required by applicable law.

10. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or wish to request a refund or cancellation, please contact us:

Palavi Mobile Library

Address:
Survey No. 346, Nagoba Chowk,
Barshi–Tuljapur Road,
Rui Gaudgaon, Tal. Barshi,
Dist. Solapur, Maharashtra – 413406